HOW IT WORKS
A clear route from first enquiry to ongoing management
Understand what information is required, what happens next and how responsibilities are agreed at each stage.
THE PROCESS AT A GLANCE
01
Free rental appraisal
Start with property details and your current tenancy position.
02
Property and tenancy review
Review the records, documentation and current responsibilities.
03
Onboarding or tenant search
Prepare for marketing, a structured handover or management start.
04
Ongoing service
Continue with clear communications, records and agreed approvals.
ONBOARDING TIMELINE
The detail behind a well-managed start.
Select a stage to see how the process moves from your first enquiry through to ongoing communication.
Documents and information to have ready.
Property documents
Property address, certificates, available manuals and details of any relevant works or known issues.
Landlord information
Identity and ownership information, preferred contact details and any relevant authority or permission details.
Existing-tenancy information
Current tenancy agreement, deposit information, rent arrangements and previous management records where applicable.
Financial and payment information
Bank details, payment preferences and information needed to support statements and agreed rent transfers.
COMMUNICATION AND APPROVALS
Clear decisions, recorded in the right place.
The working arrangements are discussed at onboarding so there is a clear route for day-to-day updates, approvals and urgent issues.
Named contact
Maintenance approval threshold
Emergency process
Landlord updates
Financial records
Escalation of important issues
ILLUSTRATIVE FIRST 30 DAYS
An example of the early operational rhythm.
This is an illustrative sequence, not a promise of completion deadlines. The activity and timing will depend on the property, the tenancy position and agreed service.
EARLY DAYS
Confirm contacts, records and the practical priority list.
AS THE SERVICE STARTS
Set up agreed communications, payment records and any relevant tenant contact.
ONGOING
Move into the agreed pattern for landlord updates, approvals and financial reporting.
Questions landlords ask before getting started.
GET STARTED
Start with your property details
Tell us about your property and current tenancy position. We’ll explain the relevant next steps and service options.